FAQs
72 Honest Answers
The questions travelers actually ask about Hartsfield-Jackson — answered properly, not in marketing language.
Accessibility
Airlines
Amenities
Can I shower at ATL?
Yes — Delta Sky Clubs, The Club ATL, and Minute Suites all offer showers; some require lounge access.
Does ATL have free Wi-Fi?
Yes — ATL offers free unlimited Wi-Fi throughout all terminals and concourses. Network name: 'ATL Airport Free WiFi.'
Are there pet relief areas at ATL?
Yes — pre-security pet relief areas are at all terminal exits, plus post-security relief stations on every concourse.
Does ATL have a meditation or quiet room?
Yes — interfaith chapels and meditation rooms are available at the Domestic Terminal and several concourses.
Does ATL have massage services?
Yes — XpresSpa operates locations on multiple concourses with chair massages, manicures, and other quick-service spa offerings.
Does ATL have a yoga or relaxation room?
Yoga rooms are not currently available, but the meditation rooms on Concourses A, B, and E offer quiet relaxation space.
Are there charging stations at ATL?
Yes — power outlets and USB ports are available at most gate areas, with high-density charging hubs at each Plane Train atrium.
Are there massage chairs at ATL?
Yes — Korean Air's Prestige Lounge has massage chairs (free for premium passengers); some XpresSpa locations also have chair massage.
Does ATL have the rocking chairs you see in some airports?
Limited — rocking chairs are not a standard amenity at ATL. Most concourses use standard fixed seating.
Are there quiet areas at ATL for sleeping or relaxing?
Yes — Minute Suites (paid), Sky Club quiet zones (lounge access required), and the meditation rooms offer quiet space.
Are there water bottle filling stations at ATL?
Yes — water bottle filling stations are available at most concourse atriums and near gate areas.
Can I recharge my phone at ATL for free?
Yes — power outlets and USB ports at most gate areas are free to use.
Business Travel
Check-in
Concourses
Family Travel
Does ATL have children's play areas?
Yes — children's play areas are located on several concourses, with a dedicated 'Just Plane Fun' area on Concourse C.
Can I bring a stroller through ATL security?
Yes — strollers go through the X-ray machine; collapse them at the security checkpoint.
Does ATL have a children's play area on Concourse C?
Yes — 'Just Plane Fun' is a dedicated play area on Concourse C, designed by the Atlanta Children's Museum.
Getting Around
How does the ATL Plane Train work?
The Plane Train is a free automated underground shuttle running between the Domestic Terminal and all concourses, every 2 minutes.
Can I walk between ATL concourses without taking the Plane Train?
Yes — an above-ground walkway parallels the Plane Train route and connects all concourses (T, A, B, C, D, E, F).
How do I get from the Domestic Terminal to the International Terminal at ATL?
Free SkyTrain shuttle service connects the two terminals, plus the Plane Train provides post-security connection.
How do I find my gate at ATL?
Check your boarding pass for concourse and gate (e.g., A14, T7); take Plane Train or walk to that concourse.
Health
International Travel
Which concourses at ATL are international?
Concourses E and F handle ATL's international operations.
Does ATL have currency exchange?
Yes — Travelex operates currency exchange counters at the International Terminal and select Concourse E locations.
Does ATL have Mobile Passport Control?
Yes — MPC is available at both Concourse E and F international arrivals, accelerating CBP processing.
Can I pre-clear customs from ATL for international flights?
No — ATL does not have U.S. preclearance facilities. International arrivals clear CBP at ATL on arrival.
Does ATL have customs and immigration on international arrival?
Yes — U.S. CBP processing is handled at the lower levels of Concourses E and F.
Layovers
Can I leave the airport during a layover at ATL?
Yes — domestic passengers can leave and re-enter through security; international layovers require U.S. immigration first.
What is the best way to spend an overnight layover at ATL?
Book a nearby airport hotel — Renaissance, Marriott Gateway, or Hyatt Regency offer free shuttles and 24-hour availability.
Lodging
Operations
How many runways does ATL have?
Five — five parallel east-west runways, the largest single-airport runway count in the U.S.
Does ATL have self-driving shuttles or autonomous vehicles?
No autonomous vehicles in current passenger service. The Plane Train is automated but rail-bound, and SkyTrain shuttles are driver-operated.
How busy is ATL airport?
ATL is the busiest passenger airport in the world, handling 100+ million passengers annually and 2,500+ daily flights.
When was Hartsfield-Jackson Airport built?
ATL's history dates to 1925 when it was Candler Field. Hartsfield-Jackson got its current name in 2003.
Parking
Pet Travel
Practical Tips
Can I use cash at ATL?
Yes, but most retailers and restaurants prefer cards. Some locations are now card-only.
How do I track my flight status at ATL?
Use the airline's app, the FlightAware website/app, or the FIDS displays throughout the airport.
Can I print boarding passes at ATL?
Yes — self-service kiosks are available at all airline check-in counters. Mobile boarding passes are also accepted.
Does ATL have luggage storage?
Yes — Smarte Carte luggage storage is available at the Domestic Terminal lower level and the International Terminal.
Can I smoke or vape at ATL?
Smoking and vaping are prohibited inside the terminals. Designated smoking areas are located outside both terminals.
How do I find lost and found at ATL?
Items lost on aircraft go to the operating airline. Items lost in the airport itself go to ATL Airport Lost & Found at 404-209-2095.
Does ATL have an official app?
Yes — the official 'ATL Airport' app is available for iOS and Android. It includes maps, flight status, parking, and amenity finder.
Is there a place to print photos at ATL?
Limited photo printing options — FedEx Office at the Domestic Terminal pre-security area offers self-service photo printing.
Can I meet someone at an ATL gate?
No — only ticketed passengers can enter the secure area. Meet at baggage claim or the cell phone waiting lot.
Does ATL have baggage wrapping services?
Yes — Secure Wrap operates kiosks at both the Domestic and International Terminals, wrapping luggage in protective plastic.
How do I tip service workers at ATL?
Standard U.S. tipping applies — 18-20% at sit-down restaurants, $1-2 per bag for skycaps, $2-5 for shuttle drivers.
Does ATL offer luggage delivery to my home or hotel?
Yes — Bags VIP and similar services deliver luggage from ATL to your home, hotel, or destination address.
Security
Does ATL have TSA PreCheck?
Yes — ATL has TSA PreCheck lanes at both the Domestic and International Terminal security checkpoints.
How early should I arrive at ATL for my flight?
2 hours for domestic flights, 3 hours for international — adjust based on bag check, security, and concourse walking time.
What time does ATL security open?
TSA security checkpoints open at 4:00 a.m. daily. Both Domestic Terminal checkpoints (North and South) and the International Terminal checkpoint operate similar hours.
Can I bring my own food through ATL security?
Yes — solid food is allowed through TSA security in carry-on bags. Liquids and gels (yogurt, sauces) follow the 3.4 oz rule.
Can I bring alcohol through ATL security?
Alcohol containers larger than 3.4 oz are not allowed through TSA security in carry-on bags. Bottles purchased at duty-free post-security are allowed.
Does ATL have CLEAR security?
Yes — CLEAR is available at both Domestic Terminal checkpoints and the International Terminal.
Can I bring musical instruments through ATL security?
Yes — musical instruments are allowed through TSA security. Smaller instruments fit in carry-on space; larger instruments may require gate-checking.
How do I get priority security at ATL?
Multiple options: TSA PreCheck, CLEAR, airline elite status, premium-class tickets, and military/family lanes.
Shopping
Things to Do
Does ATL have art installations?
Yes — the airport has one of the largest public art collections of any North American airport.
Does ATL have an observation deck?
Concourse A central Sky Club's outdoor Sky Deck is the primary observation area; it requires Sky Club access.
Does ATL have public art tours?
Yes — self-guided art tour maps are available at information desks; the airport's art collection is one of the largest in any U.S. airport.
Transportation
Is MARTA the best way to get from ATL to downtown Atlanta?
Yes — MARTA is the cheapest and often the fastest way to downtown Atlanta from the airport.
Where do Uber and Lyft pick up at ATL?
Domestic Terminal: West Curbside, upper level. International Terminal: lower level outside baggage claim.
How do I get from ATL to Mercedes-Benz Stadium?
MARTA Gold or Red Line to Five Points or Vine City station — about 25 minutes total.
Can I bring a bicycle on the MARTA train from ATL?
Yes — bicycles are allowed on MARTA trains at all hours, in designated bike-friendly cars or in standing space.
How do I get from ATL to Emory University?
MARTA Gold Line to Lindbergh Center, then transfer to a Cliff Shuttle (free Emory shuttle) or rideshare.
How do I find the cell phone waiting lot at ATL?
Located south of the airport. Follow signs from I-85 southbound to 'Cell Phone Lot.'
How do I get from ATL to Savannah, Georgia?
Drive (4 hours), fly via Delta (1 hour to SAV), Greyhound bus (5-6 hours via downtown Atlanta), or Amtrak (longer route).